When I left my office job to start working from home I was in the customer service/sales industry so it was only natural that my search focused on that type of work. Back then, there weren’t many companies who offered work-from-home employment but things have changed over the past eight years.
Customer service jobs are the creme de la creme of work-from-home jobs and is one of the most searched for type of remote work. According to a Forbes article, it’s in the top five among most popular work-from-home jobs – it’s a good thing the opportunities keep coming.
What Does A Customer Service Rep Do?
You might think a customer service rep is there to take calls, answer questions and deal with all customer-types. But the truth is customer service reps are the backbone to any organization. The type of service a CSR provides will depend on whether a customer will do business with a company which is why many corporations spend millions of dollars training their employees to be top-notch CSRs.
When I worked at AT&T, providing excellent customer service was (and still is) one of their main expectations of their reps. If a rep even so much as over talked a customer, that was grounds for a step of discipline or, depending on how bad the service was, dismissal.
That’s the same kind of service that’s expected of work-from-home reps, too. It’s easy to get comfortable working from home – trust me, I know, but a work-from-home job is just as important as an on-site job.
Customer Service Skills and Experience
One of the things employers or hiring managers look for in a candidate is the ability to effectively communicate with customers. They look for other qualities such as a great tone of voice, patience, the all-important problem-solving skills and an ability to listen attentively.
The ideal candidate will also have basic computer skills like being able to troubleshoot computer issues and perform functions like clearing cache, have the ability to talk and type, and able to work with minimal supervision. Being bilingual would be a plus.
Most companies will request applicants have a minimum 6 months experience, a high school diploma or equivalent and most importantly, a quiet work space away from distractions. You’ll notice that a quiet work space is almost always a part of the job requirements so make sure you work space is set up and ready to go.
Other Things You Should Know
There are some other things you should know about work from home jobs that’s important to point out.
Most work-from-home customer service jobs includes working on weekends and holidays so make sure you know what your work schedule will be like before accepting a job and if you do that you have plans in place to accommodate your work schedule like having Thanksgiving meal before or after your shift.
There may also be out-of-pocket expenses like purchasing software or a headset. The good news is, all your purchases are tax deductible so keep your receipts and track all your work-related purchases.
Also, make sure you have the following equipment set up in your work area:
- Internet connection
- POTS (plain old telephone service)
- A computer
- A fax
- A printer
- A dedicated work space that is quiet and free of distractions
With regards to skills and experience, most companies require at least six months experience working in a call center or in customer service. You have to be able to communicate clearly, be able to handle a difficult customer and work in a fast paced environment in this case it means back to back calls during peak times.
Are you ready to work-from-home as a customer service representative? Here’s a list of companies that hire work-from-home customer service reps or at-home agents. Some companies may not be hiring at this time but check back with them often.
Apple (search using keyword ‘work from home’)
Best Buy (search using keyword ‘work from home’)
HSN (Home Shopping Network)
Ibotta – Colorado residents only
O’currance Teleservices – Utah residents only
Service 800 – FL, MN, TX, WI only.
SYKES Home Powered by Alpine Access – U.S. or Canada
Teleperformance – Worldwide
Over To You
I hope you find something in this list. If not, you can always look on the job search page for more work-from-home opportunities.
So let’s chat. Are you currently working from home? If so, who are you working for and what do you do? Or maybe you’re looking for a work-from-home job. What kind of work are you looking for? Tell us about it in the comments section below!
If you know anyone who is looking for a work-from-home job please share this post with them.