We all know that technology has taken working from home to the next level. Not only is there telecommuting work for customer service reps, teachers, and nurses, now anyone with experience in troubleshooting computer issues can work from home as a technical support rep.
So for all you computer geeks out there who love resolving PC issues you might find this post especially interesting.
What Do Reps Technically Support?
Technical support reps do more than just instruct us to clear cache or restart the computer. These ladies and gentleman do much more than that.
Not only do they support clients and their computer problems but they’re also savvy in troubleshooting software issues using different types of software and technology.
They also have other responsibilities such as assisting customers with devices, products or services.
The Skills Of A Technical Support Rep
Since most of the day will be communicating with people about their computer troubles he or she should be able to communicate effectively and pay attention to details. And because they’ll be dealing with folks who may be technically challenged they should also have a lot of patience.
Also having the ability to think outside the box to problem solve is an important skill to possess. And of course we can’t forget they have to have top notch computer skills and know about different software and programs used for troubleshooting.
The Kind Of Tiers and Skills Needed To Qualify
In many cases, most companies offer different levels or tiers of technical support to serve their clients or customers.
A level or tier one will handle basic computer issues like configuring email and escalates to more in-depth support like software or hardware issues that can’t be handled buy a tier one support rep. A second and third level tech support rep will have advanced computer and software knowledge to resolve more difficult or serious issues.
Where To Find Technical Support Work
Here are a few companies hiring technical support reps.
You can also check out the job search page for more tech support jobs.
No Skills? No Experience? No Problem.
Don’t let lack of skills and experience stop you. If working as a technical support rep sounds like a career you’d enjoy, you can get trained and certified at institutions that also offer job placement assistance after completing a course and becoming certified.
I know I’m not cut out to be a third level rep. Just there mere mention of computer talk can cause me to break out in hives. But I think I could provide level one support.
How about you? How tech savvy are you when it comes to troubleshooting PC issues?
[tweetthis]Got techie skills? #WorkfromHome as a technical support rep >>[/tweetthis]